The digital transformation journey continues to be a top priority with most businesses, with IT support and ERP (Enterprise Resource Planning) systems, playing a vital role in business success. In 2025, three key trends are shaping the future—AI-driven IT support, cloud-based ERP solutions, and heightened cybersecurity measures.
Key areas we see as critical to success in 2025 and the future are:
Adoption of orchestration, automation and artificial intelligence augmentation. This may seem to many as a list of commonly marketed technologies or principles, but, put simply, efficiency is achieved by looking to simplify actions taken throughout a process, which help deliver the same quality outcome in a shorter time frame, thereby maximising throughput.
Orchestration allows repetitive tasks to be defined within a coding language, so that they can be performed at both speed and scale with far fewer limitations that we traditional encounter. An example is a report, combined from 10 data sources that takes 1 day per week to create, could take 4 days to recreate within a coding language and then provide the same report in minutes with one simple click (if not set on schedule to automatically appear)
Automation can be as simple as the stitching of many orchestration steps together, to create an endpoint with limited to no intervention. This is not to replace a person, but is to focus the skills of that person on the higher value outputs whilst the repetitive actions are taken care of.
Artificial intelligence is still a phrase that is seen divisively and often with negative connotation, however for this context, consider your business and very simply, the firewall security you have in place. If a singular (or dual) device deployment is configured, the ownership and responsibility falls (typically) to a person within your team for the perimeter security. However, when they complete their day of work or take the weekend off, that device is exposed to the internet (and over a year, for more time than it is supported by a full-time employee) and the traffic that flows through is simply impossible to be managed and maintained by a singular full time employee (without choosing to ignore a greater percentage of the logs than they can possibly manage). So many businesses choose to accept that risk. However, these same capabilities can be harnessed against our businesses, so our blind spots are easy targets.
How they’re shaping the future:
1. AI-Driven IT Support: From Reactive to Proactive
Artificial Intelligence (AI) is revolutionising IT support by shifting it from a reactive service to a proactive powerhouse. AI tools can now predict potential system failures, ensuring issues are resolved before they disrupt operations.
Key benefits include:
Automated support: Chatbots and virtual agents handle common IT inquiries, freeing up human teams for more complex tasks.
Predictive analytics: AI monitors system performance in real-time, identifying anomalies and recommending solutions before downtime occurs.
Personalised assistance: AI-driven systems learn from user behaviour, offering tailored support that boosts employee productivity.
2. ERP in the Cloud: The New Standard
Cloud-based ERP solutions are no longer just an upgrade—they’re the new standard for businesses striving for agility and scalability.
Why the shift to the cloud?
Flexibility and scalability: Cloud ERP systems grow with your business, accommodating new users, modules, or markets seamlessly.
Cost efficiency: With subscription-based models, businesses avoid hefty upfront investments while enjoying regular updates and new features.
Access Anywhere: Remote work is here to stay. Cloud ERP allows teams to collaborate and access data securely from any location.
In 2025, organisations that prioritise cloud ERP will benefit from faster implementation, streamlined operations, and the ability to adapt quickly to changing market demands.
3. Enhanced Cybersecurity Measures: Safeguarding the Core
With ERP systems storing critical business data, they’ve become a prime target for cyberattacks. In response, businesses are doubling down on cybersecurity.
Emerging strategies include:
Zero-trust architecture: Every access request is verified, whether it’s internal or external, ensuring stricter data security.
Real-time threat detection: Advanced monitoring systems flag suspicious activity instantly, allowing for immediate intervention.
Encryption and compliance: Strong encryption protocols and adherence to global data protection regulations ensure sensitive information remains secure.
As threats evolve and become more intelligent, a robust cybersecurity framework isn’t just a safeguard—it’s a necessity.
Why These Trends Matter
AI-driven IT support, cloud ERP, and advanced cybersecurity aren’t just trends; they’re the building blocks for strong, future-ready businesses. Companies that embrace these technologies will enjoy streamlined operations, greater efficiency, and a stronger competitive edge in 2025 and beyond.
